CUSTOMER SERVICE

Terms of Service

Last updated: 21st July 2025
Welcome to ASTEROID! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.
1. General
This website is operated by ASTEROID. Throughout the site, “we”, “us” and “our” refer to ASTEROID. By visiting or purchasing from us, you agree to be bound by the following terms and conditions.
2. Products and Services
We aim to provide accurate product information, but we do not guarantee that all descriptions, prices, or stock levels are always accurate or current. We reserve the right to update or cancel products at any time.
3. Orders and Payments
When you place an order, you agree to provide current and complete information. We reserve the right to refuse or cancel any order, especially if fraud is suspected.
4. Shipping and Delivery
Shipping times may vary, but local deliveries usually occur within 3-5 business days and international deliveries may take longer (up to 21 business days). Delays caused by external factors (e.g., courier issues) are not our responsibility, but we will assist in resolving problems where possible.
5. Returns and Refunds
If you are not satisfied with your order, please see our Returns Policy for details on how to return items and request refunds.
7. Prohibited Uses
You may not use the site for unlawful purposes or violate any laws. Any abuse, hacking, or misuse of the website is strictly prohibited, and you can be banned from the site and prosecuted.
8. Modifications to Terms We may update these Terms of Service at any time. Continued use of the site after changes means you accept those changes.